Hosted Predictive Phone Dialer System for Call Centres
Inclusive ViciDial Package – Dialer, Calls & Support
The Hosted Predictive Phone Dialer System for Call Centres
To help your take organisation’s communications to the next level of efficiency and performance, the hosted predictive phone dialer system for call centres from XINIXWORLD and created by ViciDial provides the ideal automatic dialer solution.
By incorporating a host of cutting-edge features optimised for business use, you will be able to effectively manage all in and outbound calls for your organisation in a manner that is simple and hassle-free. Whether running a large or a small operation, you can take advantage of such features as Automated Call Distributor (ACD) Queues, unlimited call agents, real-time queue monitoring and statistics, and much more.
Depending on the nature of your organisation, your call campaigns can be enhanced with additional measures using the powerful ViciDial hosted predictive phone dialer system for call centres, thereby streamlining the efficiency of your working day and enabling you to operate with the utmost effectiveness.
Non-geographic calls (03, 08), premium rate calls (09), international calls and calls to MVNO telephone numbers (not O2, EE or Vodafone) are NOT included and are chargeable at our standard rates. The customer can choose to prevent these numbers being diallable or accept the charges. Standard rates are available on demand.
You are required to operate your dialler in compliance with all ICO regulations and any regulations placed upon your by your industry regulator. Xinix World in no way indemnifies you from the result of regulatory breaches. We will inform you of all regulations that we are aware of at the time of purchase.
A few words from our users
A Full Range of Corporate Features
Our business VoIP service offer’s functionality that many small businesses overlook. Take a look at this list to make sure you aren’t missing out.
Up to 10,000 users
Expand your business without disrupting the communication system, our PBX can handle up to 10, 0000 users on the same account.
Multiple phones ring on the same number so anyone in the group can answer it (and, with BT Cloud Voice, the group members don’t even need to be on the same site). You can set it up to ring the phones in the group in sequence or all at once.
Direct Inward Dialing (DID), have a block or single telephone number for calling into your companies private branch exchange (PBX) system.
Using DID, you can offer individual phone numbers for each person or workstation within your company without requiring a physical line into the PBX for each possible connection.
View live call stats across users and sites. Analyse costs and duration. See your most popular destinations and which operators are receiving most of the calls, how many calls each of your phone lines are receiving and when your peak periods and days are.
Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.
Using the XINIX Cloud Voice portal, email voicemail messages to your Outlook (as WAV files).
Follow Me service allows the user to receive calls at any location; follow me service allows the user to be reached at any of several phone numbers. You may route messages among VoIP, voice email, fax and text messaging applications.
Configurable Business Hours
Activate your office opening hours, have calls routed to voicemail or to other destination like call centres and mobile automatically during closing hours.
When a new incoming call arrives, it is assigned a position in the queue. The callers hear announcements about number of callers ahead of them in the queue and the estimated waiting time. After that, the specified “music on hold” is played, and callers are updated about their current positions in the queue and the estimated wait time.
The priority order in which agents receive calls can also be pre – programmed at DDI level. You can manage staffing levels by setting queue limits and pre programme the times, days and dates that staff receive calls.
On the Conferences page you can create and manage your conferences (virtual conference rooms). Schedule time and date of conferences, invite multiple participants with secure pin access.
This page is only active if your provider has enabled the Call Recording feature for you. With the help of this feature, the users of IP Centrex services can record their phone conversations for later playback. On the Call Logs page you can view a list of recorded calls, listen to recordings and filter them for / from a certain period.
Depending on your needs, you may activate / deactivate Call Recording by selecting or clearing the check-box on the top.
Your home page is organized like a dashboard so that you can easily view the most important information separated by category into different windows. In addition, these windows can be moved around, rearranged or minimised as you wish.
Dialer System Features
What else will you be getting when you get the hosted predictive phone dialer system for call centres? All of our packages come with these features
- A welcome announcement from your company
- Free voicemail for each handset
- Voicemail to Email transfer capabilities
- Forwards and diverts calls for free
- Capable of call pickup and call transfer
- A “Do Not Disturb” feature
- Regulates incoming calls
- Provides music on-hold
- Site-to-site and internal calls are free
- Free Web portal system for you to use
- Caller ID
- Integrates with CRM and Outlook
- Dedicated Account Manager
- Transfers numbers from your current system, so you can keep your numbers
- Can function as an ABD for inbound calls
- Call breakout capacities
- Auto attendants provided
ViciDial: The Best Hosted Predictive Phone Dialer System for Call Centres
While there are other the hosted predictive phone dialer system for call centres, ViciDial is unmatched in terms of the quality and customer support that we provide. We don’t just set up the system and then leave. From the moment you place your order and onwards, we make sure that you are getting the most out of your VoIP dialer.
A Strong Track Record
ViciDial has a proven track record when it comes to delivering top-of-the-line VoIP and hosted phone system services. We have more than 100 registered installations, and our open-source software was downloaded more than 21,000 times in the last year alone. Our track record says that we know how to provide the best VoIP systems to our customers.
Demo of Our System
See how our ViciDial the hosted predictive phone dialer system for call centres works for yourself through this demo. Your managers and agents will be using this interface to manage your telecommunications operation.
ViciDial VoIP Dialer Sets High Standard
Because Xinix has so much experience in installing hosted predictive dialer systems, we know what works. ViciDial hosted VoIP dialer software has been tested, re-tested, and improved upon. This means that year on year with continuous development and reengineering ViciDial has attained the highest possible quality.
Infrastructure You Can Depend On!
With our enterprise class clustered servers, you can count on a reliable connection. Your telecommunications need to operate at all times, and we make sure of it.
We all know that even the best technology doesn’t always work the way we want it to. So you can call us any time for support and training. There aren’t any additional fees for this service—it comes with your monthly subscription fee.
How Does The ViciDial Hosted Predictive Phone Dialer System for Call Centres Benefits Your Business and Employees:
Using a hosted VoIP dialer system benefits everyone in your company, from managers to sales agents. Here’s how:
By using our software to monitor campaign progress, managers can do their jobs better than ever. They will be able to make adjustments to ensure quality and efficiency telecommunications for your business.
With a VoIP dialer, agents can spend less time on calls that aren’t important, like no-answers, and more time providing quality service on the calls that do matter. This way, they can make more sales, keeping team morale high.
Once the hosted predictive phone dialer system for call centres is set up, business owners can spend less time overseeing telecommunications. The system ensures efficiency so that you can spend more time improving your business.
The hosted predictive phone dialer system for call centres makes it easy for dialer managers to examine what’s happening on your customer service calls, and make tweaks so that your operation runs even better.