Compare PBX Features

Standard Features

Business PBX

Call Center PBX

Extension(s)
Multi Tenant PBX n/a n/a
PSTN/VoIP Trunks Unlimited Unlimited
Multi Tenant PBX Unlimited Unlimited
PSTN/VoIP Trunks Unlimited Unlimited
Enhanced ACD Queues n/a Unlimited
Call Recording Unlimited Unlimited
Call Monitor Unlimited Unlimited
Multiple Languages Yes Yes
Routing mode Simple Simple or E164
Conferences Permissions Yes Yes
CDR Search Yes Yes
Music On Hold Yes Yes
FAX over IP (FoIP) with T.38 technology Yes Yes
Instant Messaging Server Yes Yes
Networking and Branch Support Yes Yes
Least Cost Routing Yes Yes
Ring Groups Yes Yes
Company/System Directory Yes Yes
Encrypted SIP signaling Yes Yes
Encrypted audio Yes Yes
QoS audio packets tagging Yes Yes
Microsoft Lync compatible Yes Yes
BLF parking slots monitoring Yes Yes

Delivery Method(s)

Business PBX

Call Center PBX

Software Yes Yes
Appliances Yes Yes
SERVERware Yes Yes

Call Center Applications

Business PBX

Call Center PBX

AQMON n/a Optional
agentCOM Yes Optional
Queues Callback Yes Optional
Call Center Agents Yes Unlimited
Skills Based Routing Yes Unlimited
Queue and Agent Statistics Yes Unlimited
Real Time Queue – Agents Monitoring Yes Unlimited

Billing

Business PBX

Call Center PBX

CDRs Yes Yes
Real Time Telephony Billing Optional Optional

System Administration

Business PBX

Call Center PBX

Web Browser Administration Yes Yes
Role Based Administration Yes Yes

Setup and Configuration

Business PBX

Call Center PBX

Unimited Expandability Yes Yes
System Setup Wizard Yes Yes
Phones Auto Configuration/Provisioning Yes Yes
Trunks Auto Configuration Yes Yes
Service Providers Templates Yes Yes