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XINIX PBX Features Explained

Enterprise solutions for the small businesses

There are many benefits of VoIP, this is why increasing numbers of small and medium businesses are migrating towards VoIP. One of the major motivational factors is that businesses need to become more cost effective. They have to remain competitive but cut costs at the same time. XINIXWORLD VoIP is ideally situated to help their customers to increase their efficiency while cutting costs across the board.

Here are some of the most important benefits:

Extensions

PBX extensions are available in two forms: local extensions and remote.

Local extensions: located/registered on the same network as the server, the types of local extensions available include Bluetooth, ISDN, wireless, IP phone, fax, and more.

Remote extensions: located/registered outside the network on which the system is operating, remote extensions – currently just IP phones and Softphones – share the features and functionality of local extensions.

PSTN/VoIP Trunks

PBXware is afforded a number of industry standard PSTN/VoIP trunks, supporting T1/E1 PRI, BRI ISDN, POTS Analog, and VoIP (SIP, IAX) telecommunications services. Aside from physical and performance limitations of the PBX hardware in use, there are often no limits on the number of inbound and outbound lines per server.

IVR Auto Attendants

Interactive Voice Response – or IVR – auto attendants deliver pre-recorded messages and enable callers to navigate touch-tone menus to connect them to the correct function. PBXware supports standard (0-9), multi-digit (0-99), and PIN-based IVR types, including:

  • Auto attendant
  • Conference
  • Directory
  • Fax to email
  • Queue
  • Remote access
  • User/extension
  • Voicemail


Additional features include:

– Operation scheduling – incoming calls can be sent to specific services according to date and time
– Direct dialling to user extensions
– Ring options – following selection, users can hear ringing, music, hold, or silence
– Rings to answer – set the number of rings before IVR connects
– Account access only – enables users to access a specific account number before continuing
– On/off status – bypass IVR and direct callers to an operator simply by switching off the service
– Custom greetings – upload customised message via web browser

Conferencing

Conferencing enables callers – wherever they may be located – to communicate as though talking face-to-face. Participants simply need to dial the conference number through local extension, PSTN, or VoIP, and by utilising an adequate internet or PSTN connection.

Call Recording

All in and outbound calls can be set to record, simply by selecting ‘Record Calls = Yes’ in the user settings. Always check the legalities of call recording before using such a feature.

Call Monitor

Permission-based call monitoring enables authorised users to listen in and monitor calls in real time.

Multiple Languages

A PBXware graphical user interface (GUI) is available in English, French, German, and Spanish, with additional languages supported upon request.

Routing mode

For SMB installations, PBXware can be set to use standard dial plan routing, ideal for local, long distance, and international dialling. E164 routing, meanwhile, can be provided for real-time telephony billing.

Conference Permissions

Conference permissions can be tailored according to individual use or group use.

CDR Search

Conference permissions can be tailored according to individual use or group use.

Music On Hold

Managing the hold music callers hear can be carried out by web browser, with the option to categorise music into directories, ready to use by all users, queues, and auto-attendants.

Fax over IP (FoIP)

Instant Messaging Server

In combination with a compatible Jabber client, PBXware enables an organisation to communicate through instant messaging, with phone and chat numbers remaining the same.

Networking and Branch Support

Whether set by an authorised user or allocated automatically by PBXware, each server is assigned a number code enabling the creation of networks. Different servers are capable of joining a solitary network, meaning that calls are seamless whether accessing on a national or international basis. This is achieved by ensuring that the PBX numbering plan is unique to an organisation.

Least Cost Routing

A specially configured mini least cost routing (miniLCR) feature has the ability to save on the cost of telecommunications by assigning primary, secondary, and tertiary trunks to each destination. For example:

– Select your primary, secondary, and tertiary trunks for each destination
– On placing a call to any of the configured destinations, PBXware will attempt to connect using first the primary trunk, then the secondary, and finally the third, depending on performance issues

Ring Groups

By assigning a selection of extension numbers into one group, all calls placed to this group will result in all extensions ringing.

Company/System Directory

All compatible phones can be tailored to have a company directory appear on the phone directory.

Encrypted SIP Signalling

For added protection for SIP traffic snooping, encrypted SIP signalling provides secure, encrypted transport via SIP TLS.

Encrypted Audio

Encrypted audio prevents the listening of an audio stream.

QoS Audio Packets Tagging

QoS audio packets tagging monitors the importance of data packets, thereby ensuring that those packets assigned high importance are delivered to their destination faster.

Microsoft Lync Compatible

PBXware enjoys complete compatibility with the enterprise-ready communications platform, Microsoft Lync.

BLF Parking Slot Monitoring

By monitoring calls, any ‘parked’ communications will be highlighted on the phone’s busy lamp field (BLF).

Software

PBXware software running on compatible standard PC (x86) hardware enables quick and easy setup.

Appliances

PBXware is available as a fully working telephony system, featuring full plug-and-talk functionality:

  • officeBOX M1000
  • officeBOX M2000
  • miniRACK
  • maxiRACK
  • ftRACK<
  • vSWITCH

SERVERware

As the next-generation communications solution, SERVERware enables ITSPs and enterprises to offer hosted cloud-based IP PBX services in a flexible, scalable format.

Follow Me

Select one or more numbers to be dialled in order for a caller to be connected to the extension.

Group Hunt

Enables a number of extensions to ring at the same time, thereby ensuring any of these extensions can pick up the call.

Call Forwarding

Call forwarding enables all incoming calls to be directed to a chosen number. This can be tailored depending on particular circumstances, with unconditional, line unavailable, on busy, and no answer options accommodated.

Do Not Disturb

Divert all calls to voicemail or redirect to another number during a specific period decided by the user.

Caller ID

Select whether to send or withhold caller identification when making a telephone call.

Last Caller

Identify the last number that called on a particular line.

Call Park

Call park enables a call to be parked while the user moves to another location where the call can be resumed.

Instant Recording

Provides the user with the ability to enter an activation code – *159 – during a call to initiate instant recording.

Call Pickup

Pick up ringing calls from any line in a particular group.

Call Filters and Blocking

Filter or block incoming calls based on specific rules, such as numbers that are anonymous or from telemarketing companies.

Speakerphone Paging

This features enables messages to be transmitted to a number of phones simply by entering the code *399.

Directory/BLF List

Through the directory function, you can add all the extension numbers you desire as contacts. When used in conjunction with a Busy Line Field (BLF) enabled phone, you can select the number from the directory that you wish to be monitored simply by using the BLF buttons.

Speed Dial

Speed dial is operated with the *130 access code. By dialing *130XX (with XX representing a two-digit speed dial code), you will dial an extension with that code.

Web Callback

The web callback option sends a request via the internet to the PBXware system, calling the number matching the one set in the web callback list.

Delete Recordings

The delete recordings application enables users to access recorded messages via Self Care: CDR. Simply log in to Self Care, navigate to CDR, and select Advanced: Delete Recordings.

Listen to Recordings

Accessed via Self Care: CDR, users are able to navigate to CDR and select the Listen button. The selected call recording will be downloaded to a local file where it can be played.

Call Monitoring

Call monitoring enables users to monitor calls in real time, simply by dialing *199 followed by the desired extension number to be monitored.

Phone Callback

This feature lets you call the PBXware system direct, which identifies you by caller ID, and then hang up the call. It will then call you back on the number provided on the phone callback list.

Monitoring Conferences

Simply enter the *500 access code followed by a non-delimited list of conference numbers that you wish to monitor without participation. Should you wish to speak on one of the calls, enter ** and the conference number you’re already listen to. You can also reset the situation by typing *0.

Overhead Paging

Available on the officeBOX appliance, overhead paging lets users dial an extension which is a speaker system connected to audio jacks.

Paging/Intercom

Supports the ability of one or more phones to answer calls automatically using their speakers.

Remote Access

Mobile phone users can call the system on a direct-dial number in order to be called back. When the call is returned, the user is required to enter their PIN for authentication and can then dial any destination for which regular users have privileges.

Personal IVR

Caller:when making a call into the Personal IVR, a caller will be given the option of connecting or leaving a voicemail. If connected, the caller will be asked for identification, followed by ringing. If selecting voicemail, the caller will be redirected to voicemail immediately.
Agent: once a call has been answered, the agent will hear the name of the caller and be presented with the options to connect to the call, forward to another extension, or divert to voicemail.

Online User Directory

Enable/disable the appearance of a user’s extension in the directory.

System Operation Times

Use the *401/*402 access codes to switch system level operation time to on and off.

Pause/Unpause Call Recording

Use the *9 access code to pause the recording of outbound calls.

Services Monitoring

An authorised PBXware user has the ability to set alarms under server properties. Monitor Interval (minutes) monitors itself for normal operation, restarting the server should it detect changes to its normal state. Regular Restart/Reload (hours), meanwhile, can be set to achieve and maintain system reliability.

System Backup

All system data files are backed up onto a directory on the server, making it easy to restore the system if required. The backup directory can also be mounted as another hard drive, tape, CD, etc.

Powerful Reporting

Users are able to access reporting statistics detailing call detail records (CDR), action logs, and system CLI messages.

Custom Extensions

Allow greater development and integration with custom extensions.

Enhanced Voicemail

Standard features included with enhanced voicemail include PIN protection, multiple mail folders, web interface for voicemail checking, voicemail forwarding, visual message waiting indicator, message waiting stutter dial tone, and more.

Operator/Exit Digit

Exit digit enables callers to leave the voicemail system when leaving a message. Upon selection, the caller will be transferred to the system destination set by the user.

Unified Messaging

Voicemail notifications sent by email, handset, pager and web.

Timezones Support

Remote users can change their timezone, resulting in accurate information on the time messages were left.

Voicemail Groups

Send a message to a group of users by dialling a single number and leaving the message.

outCALL

With MS Outlook integration, outCALL monitors all incoming calls and displays contact details.

  • Place calls from address book, email message, or contacts
  • Caller ID
  • Automatic display of contact details
  • Integration with unlimited system extensions (SIP/IAX)
  • Call history
  • Real-time call notifications
  • Automatic contacts data update
  • Automatic application update notifications
  • Clear debug information
  • PBXware/SWITCHware integration
  • Developer versions available
  • Multilingual support
  • OEM version available

Presence Panel

This desktop application enables real-time monitoring of other PBXware users and to make calls at the click of a mouse.

Fax Agent

Fax agent offers a simple ‘click to print’ ability to send/receive faxes from any desktop application featuring a regular print function.

Communicator

Place calls with a single mouse click, monitor in real time, manage system calls, and more with this global communications product.

Sound Converter

Effortlessly convert and upload local sound files into PBXware through the Sound Converter Wizard.

PBXware Finder

Scan the Local Area Network to find a PBXware IP address if the DHCP access server is unavailable.

SugarCRM

SugarCRM is open source customer relationship management software for sales force automation.

Salesforce

A simple, web-based CRM solution that streamlines relationship management and boosts customer satisfaction.

Firmware Updates

Bug fixes, security patches, and feature enhancements are provided free of charge with a valid support contract.

Customer Support

Various support options are available. Please contact us for more details.

Comprehensive Documentation

System documentation containing comprehensive data and maintenance advice is available.