VoIP Call Centre PBX Solutions

To help your take organisation’s communications to the next level of efficiency and performance, the Call Centre PBX Edition from XINIXWORLD provides the ideal telephony solution. By incorporating a host of cutting-edge features optimised for business use, you will be able to effectively manage all in and outbound calls for your organisation in a manner that is simple and hassle-free. Whether running a large or a small operation, you can take advantage of such features as Automated Call Distributor (ACD) Queues, unlimited call agents, real-time queue monitoring and statistics, and much more. Depending on the nature of your organisation, your call campaigns can be enhanced with additional measures such as OutCALL Business and AgentCOM, thereby streamlining the efficiency of your working day and enabling you to operate with the utmost effectiveness.

OutCALL Business

Perfect for small and medium-sized businesses, OutCALL Business can be integrated into Microsoft Outlook to offer greater oversight of telephony operations. Depending on the scope of your business, you will be able to take advantage of the following features.

Business Features

  • Automatic application update notifications
  • Automatic contacts data updates
  • Call history
  • Clear debug information
  • Developer and partners editions
  • Full PBXware/SWITCHware or vanilla asterisk integration
  • Integration with Microsoft Outlook 2000 and higher
  • Integration with unlimited system extensions
  • Real-time call notifications

Enterprise Features

    • Annual support (optional)
    • Automatic application update notifications
    • Call history
    • Clear debug information
    • Integration with Microsoft Outlook 2000 and higher
    • Integration with unlimited system extensions
    • Multilingual
    • Outlook synchronisation
    • PBXware or Vanila Asterisk compatibility
    • Real-time call notifications
    • Source code availability

AgentCOM

A specialised call centre application, AgentCOM has been developed to support the daily workload of call centre agents. It facilitates the need to answer, reject, and transfer calls, as well as send messages to supervisors, monitors call queues, and interact with web-based CRM systems. For more details on PBX technology for your call centre operations, contact the team of experts at XINIXWORLD today. We’ll be happy to discuss your requirements and provide an answer to any questions you may have.