Call Centre Dialler Software

Inclusive ViciDial Package – Dialer, Calls & Support

How many agents do you have?
£ 15.00 / agent / month
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10,000 UK landline Minutes
+ £55 / month extra
10,000 UK Landline & Mobile Minutes
+ £100 / month extra
10,000 UK Mobile Only
+ £150 / month extra
Need more minutes?
Total: £{{ total }}

Call Centres Benefit Your Business and Employees

Using a hosted VoIP dialer system benefits everyone in your company, from managers to sales agents. Here’s how:

Managers

By using our software to monitor campaign progress, managers can work better than ever. They will be able to make adjustments for a better marketing campaign.

Agents

With a VoIP dialler, agents can spend less time on calls that aren’t important, like no-answers, and more time providing quality on the calls that matter to make more sales.

Business owners

Once the hosted predictive phone dialler system is installed, business owners can spend less time overseeing calls and more time improving business.

Dialer managers

The hosted predictive phone dialler system for call centres makes it easy for managers to examine what’s happening on customer calls make tweaks, so that your operation runs even better.

Dialer System Features

What else will you be getting when you opt for the hosted predictive phone dialer system for call centres? All of our packages come with these features.

ViciDial - Unrivalled Customer Support

The quality of the customer support provided by the ViciDial hosted predictive dialer phone system is top of the range. From the moment you place your order, you'll receive the ultimate in care and attention to your needs.

Strong Track Record

Xinix has a proven track record for delivering top quality VICIdial hosted predictive dialler systems.

With over 100 registered installations and 20,000+ downloads of ViciDial open source software in the last year alone, ViciDial's track record is second to none.

Free System Demo

See for yourself how easy the system is to use with a free demo that we can arrange for you. ViciDial has thousands of satisfied customers around the world - including ourselves and our clients.

ViciDial VOIP Dialer is Our Choice for Best in Class

We have lots of experience installing hosted predictive dialler systems, so we know what works and what doesn't. ViciDial is our choice for its focus on continuous testing and improvement - making it the best VoIP system you can buy.

Satisfied Customers

ViciDial has been providing top quality VoIP services for thousands of satisfied customers. Which is one of the reasons we're delighted to use the system for our own services.

The Ideal Solution

We're delighted to be able to offer such a robust and effective solution for your VoIP requirements, safe in the knowledge that the ongoing improvements that are made to the system will provide everything you need for years into the future.

Fantastic Range of Features

  • welcome announcement from your company
  • “Do Not Disturb” feature
  • Caller ID
  • Call breakout capacities
  • Free voicemail for each handset
  • Regulates incoming calls
  • Integrates with CRM and Outlook
  • Auto attendants provided
  • Voicemail to Email transfer capabilities
  • Provides music on-hold
  • Dedicated Account Manager
  • Forwards and diverts calls for free
  • Site-to-site and internal calls are free
  • Transfers numbers from your current system, so you can keep your numbers
  • Capable of call pickup and call transfer
  • Free Web portal system for you to use
  • Can function as an ABD for inbound calls

A Full Range of Corporate Features

Our business VOIP service offers the kind of functionality that corporates expect, but small businesses often don't think they'll be able to afford.
Take a look through the features we include as standard and compare with your current system to see if you're missing out.

  • CRM Integration
  • VICIDIAL Contact Center Suite
  • Agents Anywhere
  • VICIhost Reports
  • Customer Chat
CRM Integration

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Here are some:

  • LessAnnoyingCRM
  • Zendesk
  • Salesforce.com
  • Zoho
  • Vtiger
  • Pipedrive
  • Insightly
  • Teamsupport

We can assist you in integration with your CRM systems as little or as much as you require.

VICIDIAL Contact Center Suite

VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.

The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

There are currently over 4,000 installations of VICIDIAL in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations.

Agents Anywhere

With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same cluster of VICIhost.

We provide our VICIhost call services to agents from lots of countries globally on five different continents.

On a single VICIhost contact centre cluster, you can have from five to five hundred agents. The VICIhost platform has in-built failover, redundancy and load balancing.

We also provide exceptional encryption of data to ensure the safety of your data, irrespective of where your agents are.

VICIhost Reports

Managers and supervisors can access instantaneous reports that indicate the agents’ status and the calls in the system. These reports also indicate the sum of unique calls so far for the day for disposition status of the agent such as DNCs or SALES. You are also allowed to restrict what is visible on the instantaneous reports to only be a single group of users or a single campaign.

As a supervisor you are allowed to select and listen to the conversation of an agent, whisper only to a specific agent or barge into the conversation of you wish. Supervisors can also change the incoming lines that have been assigned to an agent in real-time from the instantaneous(real-time) reports.

Customer Chat

Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built with blended contact handling in mind, so no need to have agents log out to change from inbound to outbound, and no need for a second application for email handling or customer chatting on websites. Everything is handled in the same agent screen.

With Skills-based routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently for their skill set.

Queue Prioritization allows you to send the more important calls to agents first.

You can also have your agents handling outbound calls when the inbound call load is low.

The Hosted Predictive Phone Dialer System for Call Centres

Take your organisation's communications to a higher level with the unique hosted predictive phone dialer system for call centres - from Xinix World and ViciDial.

By incorporating a host of cutting-edge features optimised for business use, you will be able to effectively manage all in and outbound calls for your organisation in a manner that is simple and hassle-free. Whether running a large or a small operation, you can take advantage of such features as Automated Call Distributor (ACD) Queues, unlimited call agents, real-time queue monitoring and statistics, and much more.

Depending on the nature of your organisation, your call campaigns can be enhanced with additional measures using the powerful ViciDial hosted predictive phone dialer system for call centres, thereby streamlining the efficiency of your working day and enabling you to operate with the utmost effectiveness.

Don't just take our word for how good we are

Try our Effective Call Centre Software Now

Inclusive ViciDial Package – Dialer, Calls & Support