Inclusive VICIdial Package – Dialer, Calls & Support
Using a hosted VoIP dialer system benefits everyone in your company, from managers to sales agents. Here’s how:
By using our software to monitor campaign progress, managers can work more effectively. You will be able to make multiple adjustments for better results from your marketing campaigns.
With a VoIP dialler, agents can spend less time on calls that aren’t important – such as no-answers - and more time providing on the calls that matter for increased sales.
Once the hosted predictive phone dialler system is installed, business owners can spend less time overseeing calls and more time building up your business.
The hosted predictive phone dialler system for call centres makes it easy for managers to analyse what’s happening on customer calls in order to make improvements.
What else will you be getting when you opt for the hosted predictive phone dialer system for call centres? All of our packages come with these features.
The quality of the customer support provided by the VICIdial hosted predictive dialer phone system is top of the range. From the moment you place your order, you'll receive the ultimate in care and attention to your needs.
Xinix has a proven track record for delivering top quality VICIdial hosted predictive dialler systems.
With over 100 registered installations and 20,000+ downloads of VICIdial open source software in the last year alone, VICIdial's track record is second to none.
See for yourself how easy the system is to use with a free demo that we can arrange for you. VICIdial has thousands of satisfied customers around the world - including ourselves and our clients.
We have lots of experience installing hosted predictive dialler systems, so we know what works and what doesn't. VICIdial is our choice for its focus on continuous testing and improvement - making it the best VoIP system you can buy.
VICIdial has been providing top quality VoIP services for thousands of satisfied customers. Which is one of the reasons we're delighted to use the system for our own services.
We're delighted to be able to offer such a robust and effective solution for your VoIP requirements, safe in the knowledge that the ongoing improvements that are made to the system will provide everything you need for years into the future.
Our business VOIP service offers the kind of functionality that corporates expect, but small businesses often don't think they'll be able to afford.
Take a look through the features we include as standard and compare with your current system to see if you're missing out.
VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Here are some:
We can assist you in integration with your CRM systems as little or as much as you require.
VICIdial is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
There are currently over 4,000 installations of VICIDIAL in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations.
With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same cluster of VICIhost.
We provide our VICIhost call services to agents from lots of countries globally on five different continents.
On a single VICIhost contact centre cluster, you can have from five to five hundred agents. The VICIhost platform has in-built failover, redundancy and load balancing.
We also provide exceptional encryption of data to ensure the safety of your data, irrespective of where your agents are.
Managers and supervisors can access instantaneous reports that indicate the agents’ status and the calls in the system. These reports also indicate the sum of unique calls so far for the day for disposition status of the agent such as DNCs or SALES. You are also allowed to restrict what is visible on the instantaneous reports to only be a single group of users or a single campaign.
As a supervisor you are allowed to select and listen to the conversation of an agent, whisper only to a specific agent or barge into the conversation of you wish. Supervisors can also change the incoming lines that have been assigned to an agent in real-time from the instantaneous(real-time) reports.
Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built with blended contact handling in mind, so no need to have agents log out to change from inbound to outbound, and no need for a second application for email handling or customer chatting on websites. Everything is handled in the same agent screen.
With Skills-based routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently for their skill set.
Queue Prioritization allows you to send the more important calls to agents first.
You can also have your agents handling outbound calls when the inbound call load is low.
Take your organisation's communications to a higher level with the unique hosted predictive phone dialler system for call centres - from Xinix World and VICIdial.
By incorporating a host of cutting-edge features optimised for business use, you will be able to effectively manage all in and outbound calls for your organisation in a manner that is simple and hassle-free. Whether running a large or a small operation, you can take advantage of such features as Automated Call Distributor (ACD) Queues, unlimited call agents, real-time queue monitoring and statistics, and much more.
Depending on the nature of your organisation, your call campaigns can be enhanced with additional measures using the powerful VICIdial hosted predictive phone dialler system for call centres, thereby streamlining the efficiency of your working day and enabling you to operate with the utmost effectiveness.
We looked at several other VOIP solutions and Xinix always came out on top.
Very easy process to get signed up! Faultless call quality, array of call features and value for money calling bundle.
Second-to-none level of support - always answering the phone, and explained solutions in a no-nonsense fashion. So far the best solution we have encountered!
Operating the business from home and also being the only staff things can get challenging especially when I have to leave the office un-attended. Xinix resolved this issue with their softphone app, so now my customers can reach me on my mobile app at no further costs
We increased our outbound calling records by more than double through their click to dial feature. Technical issues are resolved swiftly, can’t be happier.
We were having issues with BT and integration with our online cab management system. Thanks to Xinix technical expertise these were quickly resolved. I have been with them for four years and have been recommending them since.
We have made many changes to our PBX system, adding users, changing our dial plans and voicemails. We have always found Xinix Support to be efficient and eager to deal with all our changes.
Due to our expansion, we have had to move offices a few times, luckily being on cloud meant we were not restricted to the BT exchange and have always managed to take our number with us. Xinix ensured there was no downtime, I was very impressed with their project management skills.
I was apprehensive about using a VoIP system, I called Xinix and found the gentleman I spoke to amazingly refreshing! He explained everything from start to finish and help me set up the whole system to get my business working, the tech guys are also fantastic.
We operate from multiple offices, when customers were calling in, it was often a problem transferring calls between the offices. Xinix VoIP system resolved this by bringing in all the handset under one cloud solution. This made transferring calls seamless.
We have been using Xinix PBX systems for 4 years. Growing from 2 partners to now over 34. We run a multiple office operations, transferring calls between sites as well as having the one receptionist managing all our incoming calls. Our Account Managers have regularly travelled from London, a rare service in this industry. Highly recommended.
We really don’t understand IT or VoIP, but our Account Manager is very patient and has resolved many issues often not related to Xinix PBX. Nonetheless he has always supported us, God bless!
I knew very little about Xinix apart from their website, but from my calculations of looking at our current bills etc, I saw that they were definitely one of the cheapest I could find. We picked the best product for our needs and ended up saving ourselves anywhere between £70-100/month.
Inclusive VICIdial Package – Dialler, Calls & Support