Business Phone lines

How to stop nuisance or withheld-number calls

Unwanted, nuisance along with malicious calls can impact the day-to-day productivity of your business. In order to avoid unsolicited calls, register with the Telephone Personal Preference Service. Should you receive pest or malevolent calls, get in touch with your telephone line service immediately, preferably with information on the calls. Malicious calls might be classed as being a criminal offense beneath section 43 with the Telecommunications Act.

Why don’t I have a dial tone?

If you’re not getting a dialing tone, check you have no outages on the telephone line and email us for guidance.

Is there a minimum contract time?

A 24 month contract is true of all packages. Short period contracts can be purchased with a 30 day notice time and pertinent charges. Remember to see our phone packages section for details.

I’m not really receiving calls

If you’re not really receiving calls and you rent your current phone line from XINIX, please email us immediately. In the event you rent your current line through BT, you need to contact them directly.

I’ve got a poor quality line, or crackling

If you’re enduring crackling or a poor quality line, if your line will be rented through XINIX, email us for guidance. If the line is rented through BT, you need to contact them directly.

Do I receive any free equipment?

Depending on the package you ultimately choose, free equipment and features might be available. View our telephone and broadband packages area for facts.

What is Carrier Pre-Select?

Carrier Pre-Select is usually a service that enables you to connect to our network while retaining your current existing phone numbers.

I'm experiencing problems with my service

If you experience problems using your service, get in touch with our help team for assistance.

Why I am hearing an engaged tone?

In the event you hear an engaged tone and your line is rented through XINIX, email us for guidance. If the line is rented through BT, you need to contact them directl

Why can’t we hear each other?

For anyone who is having trouble hearing someone or they cannot hear you when your line is rented through XINIX, email us for support. If the line is rented through BT, you need to contact all of them directly.

My calls keep being cut off

If your current calls are cut off whilst your line is rented through XINIX, email us for support. If the line is rented through BT, you need to contact them directly.

Can we keep our existing number?

Without a doubt, you can keep your exiting number/s or order new ones.

Will there be a disruption to our service?

Our service provides a smooth transfer. Just tell us which numbers you want to switch, combined with billing postcode and we’ll take care of the rest.

How long does a swith of service take?

We’ll do our very best to ensure a timely turnaround to your switch. Dependent upon what becomes necessary, the installation may take from 7 to 35 days.

Will you bill everything separately?

No, we’ll bill you for those calls, lines and some other services for example broadband that you require. To allow it to be simple, you’ll just receive one particular bill for everything.

Do I need to buy new equipment?

Simply no – with XINIX, we’ll use your neighborhood telephone alternate and present equipment to make certain there’s not any disruption in your service.

What do I do when I’m changing offices?

Simply get in touch with XINIX with your brand new address. We’ll come out to install lines when necessary or start existing lines which are already found. Discuss the needs you have with a person in our workforce and we’ll handle the rest.

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