Over the years, communication techniques have changed considerably with companies striving to connect people all over the world. Voice over Internet Protocol (VoIP) has played a significant part in these developments with its ability to offer web-based calls, which are not only convenient but also save money.

Origins of VoIP Technology

Interestingly, VoIP dates back to the 1970s when the US Department of Defence trialled a system of communication much like the VoIP technology we see and offer today. It’s only been recently that VoIP services have been refined enough to become a universal option for companies. In short, VoIP technology is different from traditional telephone networks as it embraces packet switching, a process in which data is divided into small packets and transported across an Internet network to be recompiled at its destination. As systems have improved, more and more features have been added making VoIP compatible with both small and large companies. These include:

  • PC to PC: takes place with a headset and an instant messaging service
  • PC to telephone network: only the caller uses a headset
  • Telephone network to telephone network: the caller uses a telephone adaptor
  • IP phone to telephone network: takes place using a phone that is IP enabled
  • Each option works to make communication easier than ever
  • Advantages of Hosted VoIP Services

  • Cheaper calls, even to international numbers
  • Advanced features such as call waiting, voicemail, call barring, and more
  • Ability to call standard network phones through gateway providers
  • Beneficial for businesses by streamlining the working environment, reducing
  • account management tasks, and offering exceptional scalability
  • Disadvantages of VoIP Technology

  • Misconceptions over call quality
  • Lack of familiarity with the system
  • Concerns over compatibility
  • Making VoIP work for you

    If you like the sound of VoIP communication and want to make it work for you, you’ll need to following equipment:

  • Instant messenger service such as Skype or Yahoo Messenger
  • Microphone or integrated headset
  • Headphones or speakers
  • When calling non-VoIP customers, you’ll require an IP-enabled telephone, which will connect directly to your modem or router. Many service providers offer IP phones free of charge when you sign a contract.

    More than just cheap calls, as well as cheap calls, VoIP services include:

  • Anonymous call block
  • Call diverting
  • Call waiting
  • Caller ID
  • Do not disturb
  • Emergency calls
  • Ring back service
  • Three-way calling
  • Voicemail
  • Making your decision

    Not sure whether to invest in VoIP or continue with a traditional landline? Well, there are many things to consider. While VoIP will likely save you money there are certain restrictions. For example, some providers will not allow you to contact emergency services via VoIP, while a loss of Internet service will cause your telephony system to be unusable, with such downtime significantly affecting business operations. For this reason, many businesses choose to complement their landline services with VoIP technology, particularly if they regularly make calls overseas. We recommend calling Xinix World to discuss your options and to receive a wealth of much-needed help and advice regarding your telecommunications network.

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