Schedule of charges referred to in the T&Cs

All charges exclude prevailing rate of VAT currently at 20%

 

Payment Charges Cost
Non Direct Debit Charges £5.00
Credit card standing orders £2.00
Non payment charges £15.00
Charges for restricted outbound calls on WLR due to non-payment £20.00
Charges for reinstating services on WLR suspended to non-payment. £15.00
Charge to reinstate WLR lines ceased due to non-payment. £48.00
Charges for restricted outbound calls on SIP trunks and Hosted VoIP products £4.00
Charges for reinstating services on SIP trunks and Hosted VoIP products £4.00

Important Note:
If your account remains unpaid 35 days after the date of the invoice, a late payment fee of £40 will be applied to your account and passed to our debt recovery company to pursue on our behalf. Further charges may apply from the debt recovery company.

Installation & Cancellation Charges Cost
New PSTN line Installation Charge 55.00
Engineer Missied Appointment Charge 125.00
Cancellation/disconnection fee of VoIP Packages when terminated within minimum contract length Click here
Cancellation/disconnection fee of WLR line when terminated within minimum contract length £299.00
Cancellation/disconnection fee of ADSL and MPF when terminated within minimum contract length £125.00
Cancellation/disconnection fee of fibre broadband when terminated within minimum contract length £199.99
Change of premises charge for telephone line £55.00
Change of premises charge for broadband £65.00
Cancellation of new broadband order after 48 hours prior to activation date £69.99

Our number porting service, meanwhile, enables you to specify those numbers you wish to keep and migrate to XINIXWORLD. The number porting process requires approximately two weeks for completion, but you should use the following estimates when looking to switch:

Number of ports Lead time Costs
Single number porting 10 Working days £20.00
10 Numbers or less 14 Working days £100.00
11 Numbers or more 22 Working days £200.00

Important Note:
All prices exclude VAT and that changes to the original order will incur an additional fee of £20. You will also be charged £20 for numbers that are ported but not used.

Other Charges Cost
Business Assurance/Support (charged at per month per line) £1.95
Land line engineering charges £120 for first hour, £60 per hour there after
Broadband fault engineering charges £165 per visit

Not found the answers?

Please contact us in any convenient way, and we will help you.

0800 5200 300

Speak to an expert
Call us for free

[email protected]

99% Of issues resolved in less than a hour

Chat

Friendly, efficient chat operators are always on standby