Whether you are looking to allow clients to schedule their incoming calls when it is convenient for them or you want to call hot web leads immediately, VICIdial’s API enables you to input records into your system so that you can carry out both of these and a lot more.
The VICIdial has a range of options for insertion of leads into the systems, as well as initiation a telephone call in case there are some available agents. We have a lot of customers that have contact forms on their sites that are linked to their VICIdial account. Therefore, the moment a contact request comes in, a call is made and the agent can instantaneously talk to the client.
Contact us of you want to find out more about how the Website Call-backs work in VICIdial.