There a number of different ways you can use to import your calling list into your VICIdial system. The simplest way is via our Web-based Lead Loader. Through this loader, you can choose the fields that you want to be imported and even save the mapping of your import as a template for future use. The Web-based Lead Loader accepts data files in ODS, XLS, CSV, TXT, pipe-delimited and tab-delimited TXT formats.
The second importation method is by using Web API. This has been constructed in such a way that it rapidly imports leads one after another rather than the batch format of one file after another the way the Web-based Lead Loader works. As compared to the Lead Loader, the API contains more features and lets the leads have pre-scheduled or even direct dial calls.
The third lead importation method is via the FTP batch process. This process of lead loading can be set up to pull leads consistently from an FTP account as per a set schedule. For it to work, the lead files must be in one of a selection of specific formats and you can receive an email of each of the results of the FTP importing process.
If you want to find out more about the loading of leads into your VICIdial system, don’t hesitate to contact us.