Agents are able to schedule a call-back with a client and either allow any other agent to take the call-back or reserve the call-back for themselves when the scheduled time comes.

There is a flash notification on the agent screen for the Agent-Only call-backs, to inform them that their call-backs have activated so they can call the clients back.

On the other hand, in the Anyone call-backs, once the scheduled date and time arrives, the calls will be automatically placed then directed available agents.

There are admin settings that enable to prevent an agent from placing a call-back too soon as well as settings that prevent an agent from setting-up the call-back too soon.

Apart from that, there are some admin tools that enable reassigning of Agent-Only call-backs to a different agent or change them to Anyone call-backs.

If you need further information on how the scheduled call-backs on VICIdial work, don’t hesitate to contact us.

Enquire Now

Not found the answers?

Please contact us in any convenient way, and we will help you.

0800 5200 300

Speak to an expert
Call us for free

[email protected]

99% Of issues resolved in less than a hour

Chat

Friendly, efficient chat operators are always on standby